question

FAQ's

question

About Perforated Paper

1. Do I receive a "proof" before processing?

2. Is there a setup fee for custom orders?

3. How is my order packaged?

4. How is my order shipped?

5. Can I return an order if I change my mind?

6. What happens if my order is damaged in shipment?


About Printing Software

1. What is an Evaluation Version of the software?

2. What does it mean to Activate my software?

3. Is the software compatible with Windows Version 8?

4. Are there any restrictions to using the software after I buy it?

5.Will the software work with both 32 bit and 64 bit machines?

6. Is there a Mac version of your software?

7. Why does text appear much smaller on printed output?


Do I receive a "proof" before processing?

A schematic in .pdf format - along with a rate quote - will be sent via email for your approval for jobs incorporating more complex designs. Payment for custom orders is required before the order is processed.

Is there a setup fee for custom orders?

There are no setup fees for most custom orders requiring only vertical and/or horizontal perforations that run through the entire sheet of paper. Otherwise - if it is necessary to manufacture a die - there may be a die manufacturing cost. Most dies fall within the $125 -$150 price range, depending on size and complexity.

Any die created for and paid by you belongs to you and will be stored for your exclusive use for a period of at least two years from the date of your last use of that die.

How is my order packaged? (See our About Shipping page for more details)

All paper shipped by PerforatedPaperOnline - whether it's comprised of 50 sheets or 5,000 sheets - is carefully shrink wrapped in package quantities of 500 sheets or less and backed by a suitably measured and cut piece of chipboard. All cardboard shipping boxes meet or exceed weight capacity levels and - except for small package sizes and special requests - are shipped via UPS Ground. Shipments to certain areas such as Hawaii, Alaska and extreme rural areas are often shipped using USPS Priority Mail. When in doubt, call.

UPS Special Handling - The only UPS shipping methods whose shipping times are guaranteed include UPS 3Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air. Unless otherwise requested, all UPS shipping is UPS Ground.

USPS (US Post Office) - First Class and Priority mail shipping through the USPS is not guaranteed and is not - depending on time of day of receipt of order - always shipped the same day. If faster, guaranteed shipping is required, you must request UPS special handling..


 

How is my order shipped?

Unless requested otherwise, paper orders are shipped UPS Ground. In certain cases - such as shipments to Hawaii, Alaska and US Posessions - we may ship via USPS Priority Mail to expedite shipping; this often results in a savings as well. If there is a price adjustment, we will contact you prior to shipping. For more information see our About Shipping page.

Can I return an order if I change my mind?

Standard, off the shelf items such as raffle ticket stock, door hangers and prayer cards   - as long as items are in the same condition as when shipped and still in the original packaging - can be returned for a full refund (minus shipping charges) within 30 days of receipt. There is no restocking fee.

Custom orders can only be returned if product is found to be defective or not to agreed upon specifications. Orders will be replaced or a refund made at seller's discretion.

What happens if my order is damaged in shipment?

Please refer to the section on our Policies Page regarding damaged shipments.

(Return to top)


What is an Evaluation Version of the software?

Evaluation versions of our software products are fully functioning and complete programs. The only thing different about the Evaluation copy is that the word "SAMPLE " will appear on printed output. The removal of the word "SAMPLE" from appearing when printing requires Activating your Evaluation copy. This is a simple matter that can be done immediately on the telephone or via email (see below).

What does it mean to Activate my software?

All copies of all Meister Software products - when first installed - are 100%, fully functioning versions. However, until Activated, the word "SAMPLE" will appear on printed output. Once you have tried out the software and decided to purchase it, we will provide you with your unique Unlock Key which will eliminate the word " SAMPLE" from appearing.

To receive your Unlock Key, you must first provide us with your Registration ID. Your Registration ID will be displayed when you click the word Activate on the right side of the navigation bar of the Main Menu of your installed Evaluation software. You can either email (activate@meistersoftware.com) or telephone (800-364-1509) with your Registration ID.

Is the software compatible with Windows Ver 8?

Yes. All software offered by Meister Software is compatible with MS Windows 2000, XP, NT, VISTA, and Versions 7 and 8.

Are there any restrictions to using the software after I buy it?

No. Once you purchase software from Meister Software and it is Activated, you own it. There are no restrictions, limitations or "meters" regarding its use. The same applies to our FREE downloadable software updates.

Will the software work with both 32 bit and 64 bit machines?

Yes. All software will function properly with both 32 bit and 64 bit machines

Is there a Mac version of the software?

Although we dot specifically have a Mac version for our software products, there are programs available that our customers claim to have used successfully to run not only our programs, but other Windows programs as well. One such program is "Parallels Desktop 11 for Mac".

Why did text appear much smaller on printed output?

If the font size of text prints much smaller than it appears when viewing on your display, it may be due to 1) missing/corrupt/outdated printer drivers, or 2), the Windows setting for font size needs to be changed.

To change font size on your computer, select the appropriate option on the Control Panel (e.g., for Windows Version 7, Control Panel/ Hardware and Sound/ Display/ Make it easier to read what's on your screen). Set the text size to 100% (default). If you need text on the display to be larger and easier to read, change display to a lower resolution to accomplish this. Be certain no automatic scale features are set.

 

(Return to top)